Change an upcoming payment date
You can change the due date of a scheduled payment yourself via our app or website, for more information click here. If you need assistance with moving a payment date, please reach out to us. We can’t change the date on certain payments, including those that are due in less than 24 hours, or are already overdue or where the order is for travel services.
Are you experiencing financial difficulty?
Financial hardship can happen to anyone. It simply means you're having trouble keeping up with your repayments due to changes in your circumstances — big or small.
If you're finding it hard to keep up with your Clearpay payments, we’re here to listen and work with you on a plan that meets your needs. We’ll always do our best to find a fair and manageable solution for your circumstances.
Shorter term financial assistance
In some circumstances, your financial difficulty may be resolved by a shorter term solution, such as moving some payment dates. If you are in financial difficulty and you need assistance with moving a payment date, please reach out to us. We can’t change the date on certain payments, including those that are due in less than 24 hours, or are already overdue or where the order is for travel services.
Longer term financial assistance
We can work with you to create a payment plan that better fits your situation. This could mean paying smaller amounts toward your total balance over a longer period of time.
- From the date you enter a payment plan, you won’t be able to use your Clearpay account to make new purchases until you’ve paid down all amounts you owe and we’ve approved you for reinstatement.
- We’ll review and may reduce your spend limit should you ask us to consider reinstating your account.
Here’s the steps for you to follow:
You can submit a request for financial assistance by completing our secure form or reaching out to us via Help in the app. If you would prefer to talk to someone over the phone, find out how here.
Other resources
Free Impartial Debt Advice
If you feel you would benefit from free, confidential and impartial financial advice, you can speak to a debt management charity. They help hundreds of thousands of people each year deal with their money worries with free, impartial and non-judgmental advice. Here are a couple that we recommend:
Stepchange
Visit their website at www.stepchange.org or call them on 0800 138 1111 Mon-Fri 8am-8pm, Sat 8am-4pm to take the first step towards taking back control of your finances.
PayPlan
Visit their website at https://www.payplan.com/ or call them on 0800 316 1833 Mon-Fri 8am-8pm, Sat 9am-3pm.