Clearpay is committed to supporting customers who run into financial difficulty.
If you are facing financial hardship due to income shock, a change in circumstances, or anything else, we have a hardship policy that allows us to work with you to get you back on track.
Your first step is to contact us here, so if you are unable to make payments for any reason, make sure you reach out and together we will come up with a plan to get you back on track.
Did you know, as soon as you miss a payment, we will immediately stop you from making any further purchases with Clearpay. This is because we encourage responsible spending and want to prevent customers from financially over committing themselves.
To protect you, our late fees are capped at £24 or 25% of the order value, whichever is less.
Free Impartial Debt Advice
If you feel you would benefit from free financial advice you can contact Stepchange.
StepChange Debt Charity is the UK’s leading debt advice charity. They help hundreds of thousands of people each year deal with their money worries with free, impartial and non-judgmental advice.
Visit their website at www.stepchange.org or call them on 0800 138 1111 Mon-Fri 8am-8pm, Sat
8am-4pm to take the first step towards taking back control of your finances.