Where can I add an Clearpay promo code for my order?
- Great news! If you have a Clearpay Promo Code, it will be applied automatically to your next eligible order
- If the you would like to also use a merchant promo code, you should enter the merchant promo code at the checkout page on merchant’s website. The Clearpay Promo Code will be applied automatically when you are completing the checkout.
I have a merchant promo code, can I combine it with my Clearpay Promo Code?
The short answer is “Yes”.
If you want to use a merchant promo code, you should input the merchant promo code at the checkout page on merchant’s website. And the Clearpay Promo Code (if any has been assigned to your account) will be applied when completing the check out with Clearpay.
Why am I not seeing the promo discount on the merchant order details page?
The promo is provided by Clearpay to its customers directly, and is applied during the Clearpay checkout steps. Once the order is approved, you will see the original transaction and the discount on your order summary.
How is the minimum order value limit checked for a promo code?
The minimum order value limit is checked against the order total sent from merchant (including sales tax, shipping fee, etc.). Any minimum spending amounts will be noted in the email you received from us.
How will I be refunded if I cancel or return the whole order?
You will receive a refund of any payments made for the order.
How will I be refunded if I cancel or return some of the items in the order?
A partial refund will be applied in the following order:
- Unpaid payments
- Actual payment amounts that have been charged on the payment method (will be refunded to your card/s)
- The discount amount (will not be refunded to your card)
How many times can I use an Clearpay promo code assigned to my account?
Any promo code can only be used once.
How many promo codes can I use in one single order
Only one Clearpay promo code can be applied to an order, but it can be combined with a promo code being offered by the merchant (if the order amount is eligible)
Can I see what active promotions I have in the app?
What is 'Refer a Friend'?
When you refer a friend or family member who is a New Customer to use the Clearpay service and that customer completes their first Clearpay purchase, you will receive a promotional code for £10 in referral credit to be used towards any eligible future Clearpay purchase of £50 or more.