What is Clearpay Single-Use Payment?
With Clearpay Single-Use Payment, you can shop and pay at certain online retailers directly in your Clearpay app.
Simply shop within the Clearpay app at a participating retailer of your choice, then at checkout let us know your purchase amount and confirm your payment schedule.
The Clearpay app will auto-fill the payment section with Single-Use Payment details. You can then click purchase and finalize your order.
Once your order is placed, your down payment will be authorized and your order will appear in your Clearpay account, where you'll pay it off over 6 weeks, interest-free.
Where can I shop with Single-Use Payment?
Once you login to the Clearpay app, you will see on the Shop page a section called "in-app only", there you will find all amazing Single-Use Payment merchants.
At Clearpay, we try to provide you with the most personalized, most relevant shopping experience possible. We constantly aim to personalize your shopping experience based on a variety of shopping and customer experience metrics, and this means that your own shopping experience might be different from that of your friends, family, and colleagues, including which merchants you see and can shop at within the Clearpay app. If you’re unable to see a particular merchant within the app, this is normal. We’re working hard to roll out our merchants to all of our customers.
How do I shop with Single-Use Payment?
Single-use merchants can only be found on the Clearpay app.
- Open your Clearpay app (or download the app and sign up if you haven’t already).
- Browse the "Shop in Clearpay app" section, or find a merchant labeled “In-App Only” in the app, or:
- Shop, add to your cart, and then when you’re ready to check out, tap the green “Buy Now. Pay Later” button at the bottom of the screen and follow the instructions.
Note: Do NOT set the Single-Use Payment as your default payment method. Setting as default can result in other transactions being charged to the Single-Use Payment, causing your intended order to decline.
How do I cancel a Single-Use Payment order?
If you’ve entered the purchase amount but haven’t confirmed your payment schedule:
- Tap the X in the corner of the Clearpay screen.
- The screen will close and this Single-Use Payment setup will stop.
If you’ve confirmed your payment schedule and auto-filled the Single-Use Payment details, but haven’t placed the order:
- Tap the Clearpay button at the bottom of the app screen.
- Tap "Cancel Single-Use Payment".
- The Single-Use Payment details that were auto-filled will be cancelled and can be removed.
If you’ve placed the order:
- You’ll need to contact the retailer and request a return. For more details, read How do returns and refunds work for Single-Use Payment orders?
I auto-filled the Single-Use Payment information but some details are missing. What should I do?
If some Single-Use Payment (like the CVV) is missing from the checkout page, you can retry having the details auto-filled:
- Tap the Clearpay button at the bottom of the app screen.
- Tap Retry card details.
If you’re experiencing technical difficulties with the Single-Use Payment option, here is a small checklist you can use to try and get it working:
- Make sure your phone has the latest update from the manufacturer
- Make sure you have the latest version of the Clearpay app
- If yes, try to force close the app and create a new card again
If this still isn't successful, you can let us know in the app and try again later.
Do I still get to pay over time with Single-Use Payment?
Yes, all the benefits remain the same for you when shopping with these merchants, including paying in 4 over six weeks, interest free.
Can I shop with Single-Use Payment on Clearpay.com?
Currently, you can only shop with Single-Use Payment in Clearpay’s iOS and Android apps in the UK. With Clearpay Single-Use Payment, you can shop and pay at certain online retailers directly in your Clearpay app.
How do returns and refunds work for Single-Use Payment orders?
If your item is eligible for a refund to your original form of payment, follow these steps:
- Contact the retailer and start their returns process.
- In your Orders tab, select the order you wish to return.
- Tap the '...' menu button, then select "Returning an order".
- Select Returning by mail.
- Follow the remaining steps.
If you have a question or a concern regarding your refund, please make sure to include a copy of your refund receipt or proof of refund to Clearpay’s customer support team.
How do I use Single-Use Payment with store credit, promo codes or redeemed gift cards?
- Apply the discount at the store checkout.
- Tap the activated Buy now. Pay later button.
- Enter the full purchase amount (the amount before the discount was applied), plus any shipping and taxes.
- Confirm your payment schedule. The Single-Use Payment details will be auto-filled into the credit/debit card section.
- Place your order. Your down payment will be authorized and your order will show up in your Clearpay app's Orders tab. We’ll confirm the final discounted price and adjust your payment schedule accordingly. Any partial refunds of your down payment will be issued within 24 hours.
Please note: You're only charged for what you end up spending, so don't worry if the purchase amount is slightly larger than the order.
If your discount doesn’t appear, cancel the Single-Use Payment order and try again.
Error Message: We have not detected your cart contents
If you see this message when shopping with Clearpay chances are you are moving too fast for our systems to detect your cart.
Here are the steps you should take:
Follow what's written on the error message:
- Go back to your cart page
- Wait a few seconds - until you get the success page (it's Bondi mint)
- Proceed to checkout
If this doesn't work, you can also:
- Make sure you're using the latest OS for your phone
Re-download the Clearpay app to make sure you have the latest version - Logout and log back into the app
- Try again
Why was my order declined when I had available funds?
First please check you have the latest version on our app installed
Check you entered the right purchase amount and any shipping fees.
To try again with a new purchase amount, tap Buy now. Pay later and enter the new amount.
If you've already entered a purchase amount and you need to edit it, tap the Clearpay button and select Edit card amount.
If you’re using store credit, a promo code or a gift card, read How do I use Single-Use Payment with store credit, promo codes or gift cards?
Shopping with Amazon
Some tips before shopping with Amazon:
- Make sure you have a payment on-file with Afterpay
- Order a single item at a time and place multiple orders with separate Single-Use Payments
- Try to bundle orders with similar shipping date
- If Amazon notifies you of a decline, you should go in and cancel the order to avoid having your personal card charged. You can find your order under “returns and orders” on Amazon after signing into your account.
In your Afterpay app, tap Amazon in the Shop tab.
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Shop on the Amazon website and add products to your cart.
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When you're ready to pay, go to Amazon checkout and confirm your contact and shipping details (you may also need to log in).
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At the payment step, select Add a payment method, then select Add a credit or debit card. The Buy now. Pay later button at the bottom of your app screen should activate. Do NOT set as default payment method.
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Tap Buy now. Pay later and follow the steps to enter the purchase amount (including shipping and taxes), and confirm your payment schedule.
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The Single-Use Payment details will be auto-filled into the credit/debit card section.
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Save the payment method and place your order.
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Your down payment will be authorized and your order will show up in your Afterpay app's Orders tab.
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Once your order has been processed, you can remove the saved payment method containing the Single-Use Payment details.
Note: Do NOT set the Single-Use Payment as your default payment method. Setting as default can result in other transactions being charged to the Single-Use Payment, causing your intended order to decline