The first step is to check your emails and ensure that the gift card is not appearing in your junk/spam folder.
You can view and track your gift order status with the Prezzee Gift Tracker, you will also have the ability to correct any mistakes with the email address or resend the gift card if the delivery failed.
You can track your order at gifttracker.prezzee.uk
If you have purchased e-Gift cards through Clearpay and you require assistance, please click here to send a message to the Prezzee team. You can also call them directly on 0808 164 9223 or email them at firstname.lastname@example.org.
The Prezzee Team is available during the times below:
8am - 6pm Monday to Friday
9am - 5pm Saturday