You will be shown an estimated amount you can spend when you log into your account or app. The amount you can spend using Clearpay generally changes based on how you use your account. We know that being aware of factors that influence your available spending can help you stay in control of your finances, so we’ve broken down some of those factors below:
Making payments on time
Your Clearpay payment history is an important factor that affects how much you can spend with your account. Here are a few things to look out for that may impact your available spending:
- Tenure since first order
- The frequency of orders made
- Payment source
- On time payments made
- The frequency of on time payments made
- Late payments
- The frequency of late payments
- How late a payment was made
- How often orders get declined due to insufficient funds on the payment method on-file
Just as there are things that might decrease the amount you can spend, good spending behaviour like making payments on time might increase what you can spend with your account.
We’re committed to making sure that our community feels empowered and in control of their finances, so if you’re facing financial hardship and are unable to make payments, contact us to ask about how we might be able to help.
Here are some further insights on how your actions impact your spending limit.
We value loyalty and on time payments
If you’re a new Clearpay user, the amount you can spend will be lower than if you’ve been responsibly using the platform for a long time. Typically, the longer you’ve been using your account—and have made payments on time—the more likely the amount you can spend will increase.
Avoid declined purchases based on insufficient funds
Avoiding declined purchases is one way to help increase the amount you can spend with us in the future. To do this, check your account before making purchases to find out what you have available to spend. You should also make sure that the card you’re going to pay with has enough funds to cover the 1st payment.
Would you like to understand more or further discuss your estimated amount to spend?
You can ask us to review your estimated amount to spend with us. Before you request a review, check - do any of the factors above apply to you? If so, the outcome of our review may not change. If you think your circumstances have changed or you have any additional information we can take into account, please reach out to us using the Contact Us page available on our website: https://help.clearpay.co.uk/. You can also find more information about your privacy rights in our Privacy Policy.