The short answer is that we cannot manually increase your available spending limit, as your limit is automatically determined based on a range of different factors.
Here are a few of the key factors that we take into consideration when determining your limit:
Repayment history
Your repayment history is one of the most important factors when determining how much you can spend with us. We want to make sure that you are spending responsibly, so late payments can significantly impact your ability to shop with us.
If you have had late payments on your account, the only way to increase your limit is giving it some time and ensuring that you have a positive repayment history moving forward. Over time, you may notice that your limit goes back up!
To avoid making late payments in future, you can always extend your payment due date by using your App, or getting in touch with us at least 24 hours before the payment is due.
How long you’ve been a customer with us
We have a commitment to responsible spending, and if you are a brand new customer with Clearpay, you will start off with a smaller limit. As we get to know you and if your repayment history has been good, you may notice that your limit increases.
Have you had any declined orders or payments?
If you have tried to place an order or make a payment, but the order/payment has been declined due to insufficient funds on your card, you may notice a decrease in your available spending limit. We want to act responsibly, and if this happens, the best thing to do is to ensure that you have at least 25% of the value of the order on your card at the time of purchase or payment.
As long as you keep paying your payments on time, you may notice that your limit increases over time.