We understand our customers may find themselves in financial difficulty for a wide variety of reasons. All disclosures to us will be handled sensitively and we will work with you to agree the right outcome for you.
Based on your circumstances, we have a number of options we can consider to get you back on track. Whether this means we stick to your current instalment plan but keep talking, come up with a new repayment plan that reflects your circumstances as well as making sure you don't get any extra fees .
Your first step is to contact us here, so if you are unable to payments for any reason, make sure you reach out and together we will come up with a plan to get you back on track.
If you need to speak to someone independently about your situation, there are a number of free organisations who can help you, one of which we would recommend is,
Money Advice Service
0800 138 7777