Financial Hardship

Clearpay is committed to supporting customers who run into financial difficulty.

If you are facing financial hardship due to income shock, a change in circumstances, COVID or anything else, we have hardship policy that allows us to work with you to get you back on track.

Your first step is to contact us here, so if you are unable to payments for any reason, make sure you reach out and together we will come up with a plan to get you back on track. 

Did you know, as soon as you miss a payment, we will immediately stop you from making any further purchases with Clearpay. This is because we encourage responsible spending and want to prevent customers from financially over committing themselves.

To protect you, our late fees are capped, for each order below £24, a maximum of one £6 late fee may be applied per order. For each order of £24 or above, the total of the late fees that may be applied are capped at 25% of the Original Order Value or £36, whichever is less.

If you would like to seek free financial advice you can contact, The Money Advice Service below.