You can close your account with us at any time by requesting this via the mobile app or logging into your Clearpay account online. You can also reopen your account at any time!
Just make sure your account balance is at £0 before you follow the steps below:
Via the Clearpay website:
- Log in to your account
- Select the “account” option on the left side of the screen
- Select “Close my account” which appears at the bottom under the “Your details” heading
- Select a reason as to why you are wishing to close your account
- Are you sure you wish to close your account? Select “yes” or cancel. All done!
Via the Clearpay App:
- Log in to your account
- Select the “My Clearpay” tab at the bottom right of your screen
- Select the “Profile details” tab
- Select “Close my account”
- Select a reason as to why you are wishing to close your account and continue. All done!
Once the steps are completed, you will receive an email confirming that your account has been closed. You will be able to see your past transaction history in case you need it.