You can let us know if you’ve returned an order so we can push back your next scheduled payment for up to 2 weeks while the retailer processes your returned item(s). This means we won’t apply any late fees during this period.
Simply open the Clearpay App and follow these steps:
- Select the active order you are returning
- From the Order Details menu (top right) select Returning an order
- Indicate whether you are returning by mail or returning instore
- Fill in the details of the return as prompted
That’s it! We’ll pause the next payment due for up to 2 weeks so the merchant has extra time to process the return and notify us before your next payment is due. We’ll email you the updated Payment Schedule which you can see at any time in the app.
Please note that you’ll only be able to make this request once per order. Additionally, if your return isn’t completed by your next payment date and amounts remain due (e.g. you later decide not to return the item after pausing the next payment), you may have 2 payments due on the same day. Late fees will apply if these payments aren’t made on time.
You do not have to notify us of the return. As soon as the retailer receives your goods and confirms the refund, we will send the applicable amount back to the payment card you originally paid with.