The most important thing to do first is check your emails. Clearpay will always send you an email to let you know that your refund is on its way. If you have not received this email, it means that the merchant has not processed your refund/order cancellation.
Have you checked with the merchant?
Once the refund is processed by the merchant, it will automatically reflect in your Clearpay app and your payments will be adjusted according to the amount that has been refunded. In most cases this will be very quick, but in some cases the refund can take 3-5 days to reach your Clearpay order.
What about cancellations for orders that I have not yet made payments on?
Sometimes it can take a few days for the merchant to process the order cancellation. This is normal, and typically no cause for concern! If a few days have gone by and your order has not been adjusted or cancelled, you can reach out to the merchant and ask them for an update.
What about orders that I have made payments towards and money is due to be returned to my card?
After making a return, it may take several days for the merchant to accept the return and process a refund, especially if you’ve returned items via mail. Until the refund is confirmed and processed by the merchant, your original payment schedule with Clearpay will continue. You can also push back your next payment to allow time for the refund to be processed. If you are wanting an update about the status of the refund, please reach out to the merchant directly.
Waiting for a refund to be processed? You can push back your next payment to allow time for the refund to be applied. Click here to find out more.