Clearpay is committed to working with our community to promote responsible spending. This means Clearpay community members buying what they can afford, and paying according to our short term instalment plan.
To help with this, we limit Clearpay to people who are 18 years or older and who are genuinely committed to working with us to plan, book, buy and pay responsibly.
Below is our process to manually ID should our automated identity verification process be unsuccessful.
Got a UK driving licence?
Great you are one of the lucky customers that should be able to simply click on the envelope below, follow the directions on the form and upload a copy of your licence (front and back).
Different address on your licence than on your Clearpay account?
Is the address on your licence an exact match for the details on your Clearpay account? If so, you are good to go. If not you will need to choose one of items listed as a proof of address as well as your licence.
Don't have a driving licence - what else can we accept?
We can accept passport PLUS we need proof of address or
We can accept a birth certificate PLUS we need proof of address
Proof of address
We will accept one of the following that matches the address on your Clearpay Account, this must be from within the past 3 months
- Utility Bill
- Bank Statement
- Mobile Phone Bill
- Tax form
- Government issued letter
If the name on your Clearpay account differs from the one on your ID you will need to also provide one of the following:
- Marriage certificate
- Birth certificate
- Deed poll document
Before you click the envelope check you have what you need
Would you like to understand more or further discuss your identity verification? You can reach out to us any time by using the Contact us page on our website: https://help.clearpay.co.uk/.