It’s okay, we can sort this out!
If you have a new mobile number and cannot log in to your account because the verification code is going to your old phone number, get in touch with us so we can help you log in..
Once you get in touch with us, we will provide you with instructions on how to get back into your account. Just a heads up, we may put a freeze on your account and request some ID from you whilst we are getting this sorted out.
We apply a freeze to ensure the security of your account. This freeze will prevent shopping on your account until you’ve completed the steps outlined in our message. Don’t worry, we will include all of the instructions in the message that we send you!
As mentioned in our terms and conditions, you agree to provide all documentation to us as requested relating to your identity. To view our terms and conditions, you can click here.