HELP
Refunds /Returns
- Refund from Boohoo / BoohooMAN / Nasty Gal
- What if I want to return my entire purchase?
- What if I want to return part of my order?
- Why am I still being charged when I have returned the goods?
- What can I do if my goods haven't arrived or have damaged?
- What happens if a refund is sent to a cancelled card or closed account?
Identity Verification
Getting started with Clearpay
- Who can use Clearpay?
- How does Clearpay Work?
- I want to shop - how do I sign up?
- When will my first payment be taken?
- Is Clearpay safe and secure?
- Is there a cost for using Clearpay?
Payments
- Why is my first payment higher than the other three?
- Which cards does Clearpay accept?
- Why have you taken 2 payments out of my account?
- How can I pay?
- What to do if an Automatic payment fails?
- Does Clearpay have an automatic payment system?
Log In / Account Access
Managing your Account
Managing Orders
Contact Clearpay
GDPR - General Data Protection Regulation
- Your rights
- Your data and countries outside of Europe
- How we share your data
- Links to other websites and third parties
- Our use of analytics and targeted advertising tools
- Online Ad's
Help for Merchants / Retailers
- I am a merchant wondering why an order may fail?
- I am a merchant wondering what e'commerce systems you integrate with?
- I am a merchant how do I get into the Clearpay shop directory?
- I am a merchant how do I cancel an existing order?
- I am a merchant how do I modify an existing order?
- I am a merchant how do I process a refund?