HELP CENTRE
External FAQ's | Customer and Merchant Support
Cross Border Trade (Selling through Clearpay in other countries)
- Cross Border Trade - How is the exchange rate determined?
- Cross Border Trade - Why is the currency conversion rate on Google different to what is displayed for a purchase on Clearpay?
- Cross Border Trade - How do I see the cross border transactions that are made each day?
- When do I get paid for cross border transactions?
- Will we be able to see the amounts the customer sees or will the Merchant portal always show in our currency?
- Are any additional fees or charges applied to the exchange rate used or to the cost of the purchase by the customer?
Refunds /Returns
- Refund from Boohoo / BoohooMAN / Nasty Gal
- What if I want to return my entire purchase?
- What if I want to return part of my order?
- Why am I still being charged when I have returned the goods?
- What can I do if my goods haven't arrived or have damaged?
- What happens if a refund is sent to a cancelled card or closed account?
Identity Verification
Getting started with Clearpay
- What is Cross Border Trade
- Do you Have the Latest Version of the Clearpay App?
- Who can use Clearpay?
- How does Clearpay Work?
- I want to shop - how do I sign up?
- When will my first payment be taken?
Payments
- Can I change the date that a payment is due?
- Apple Pay Help
- Why is my first payment higher than the other three?
- Which cards does Clearpay accept?
- Why have you taken 2 payments out of my account?
- How can I pay?
Log In / Account Access
Managing your Account
Managing Orders
Contact Clearpay
GDPR - General Data Protection Regulation
- Your rights
- Your data and countries outside of Europe
- How we share your data
- Links to other websites and third parties
- Our use of analytics and targeted advertising tools
- Online Ad's
Help for Merchants / Retailers
- I am a merchant wondering why an order may fail?
- I am a merchant wondering what e'commerce systems you integrate with?
- I am a merchant how do I get into the Clearpay shop directory?
- I am a merchant how do I cancel an existing order?
- I am a merchant how do I modify an existing order?
- I am a merchant how do I process a refund?