Great news! You can now change the due date of a payment yourself via our mobile app or website! It's pretty straight forward, the steps below show you how it works.
Mobile App:
- Go to the 'orders' tab
- Click the order or payment you'd like to move
- Click the three dots in the top left corner & click 'Change Next Payment Date'
- Select your new date & click 'Confirm Date'
Pretty easy right?
Web Portal:
- Go to 'Payment Schedule'
- Click 'View Order' on the payment/order you'd like to move
- Click 'Change Next Payment Date' (this button is next to the 'make a payment' option)
- Select your new date & click 'Confirm Date'
Having troubles?
Ok, so this doesn't solve for every situation, if the option is not available you will see a message on screen like this "Uh oh! This payment date can’t be changed"
Reasons why:
- We have some purchases that we are unable to move the move payment date for, if you try on one of those purchases you will see this error message.
- You can only move one payment per order, if you need more help please send us a message via the mobile app
- You will not be able to reschedule the first or last payments via this self-service feature, if you require help with this please send us a message via the mobile app
- If a payment is already overdue or due within the next 24 hours we cannot move the payment (neither our team or using the self-service feature), once we get within 24 hours of the due date it is too late to change the automation
- Brand new customers (less than 42 days since your first purchase) will not be able to use this feature
- If you are already under a hardship repayment arrangement with us you will not have this feature