Do I need a PIN for my Clearpay Card In-store Purchases?

No, typically you do not need to set up a PIN to shop with the Clearpay Card.

Why is the payment terminal prompting me for a PIN to complete my purchase?

In-store purchases over £100 made with a mobile device do not typically require a PIN to be entered on the payment terminal, as the cardholder is identified via their mobile device with Face ID, Touch ID or Passcode. However, a small number of payment terminals will not accept ‘on device’ identification of the cardholder and will require a PIN to be entered to complete the transaction. 

To set up a PIN for the Clearpay Card:

1. Click the card tab at the bottom of the app
2. Click the 'How it works' button on top right hand corner
3. Click how to set or update your pin
4. Click on 'Set or update your PIN'

You will be prompted to choose and reconfirm your PIN. You can then re-attempt your purchase and using your PIN when prompted.