You can always add a new card to your account by following the prompts in the “Billings” section of “My Account” online, or on the App. When adding a new card to your account, Clearpay will verify it by issuing a temporary small authorisation hold of £5 or less. Authorisation holds are small amounts of money that are never actually charged to your account and should be voided from your payment method within a few business days.
One of your cards will always be listed as your “Preferred Payment Method”. This is the card we pre-select for you at checkout when placing new orders.
If you want to change it you need to do so before placing the order.
It’s important for you to know that if you place an order with a particular card, this will always be the first card we attempt for the payments for that particular order. You cannot remove such card from your account until the order is fully paid. Once this is done you can remove a card by following the prompts in the “Billing” section of “My Account”. You can add a new card to your account at any time but if you nominate this card as your “Preferred Payment Method” it will only be your “Preferred Payment Method” for future orders.
Choosing your preferred card
When you add a new card to your account and set it as the preferred card, it is used as the preferred card for new orders only. Any existing orders will continue to be paid from the card that you used at the time you shopped with us UNLESS you go into the order to change it.
Your old card will still be the preferred card for any orders placed with it, unless you login via our web portal at www.clearpay.co.uk and select the new card as the preferred card on any active orders you currently have.
Changing / updating a card so that payments for an existing order are paid from a new card
When an order is approved, by default, all payment will be taken out of the same card (the card that was selected at the time of the order being placed)
You can choose to change the card that will be used for future payments by:
* Open order in Consumer Portal or Mobile App
* Click Change Card
* Select an existing card from the list or add a new one (note: standard criteria for adding a card applies)
This will update the card for ALL future payments for that order.
Note: You will not have this option on the first order you place, only subsequent ones. The first order has to be paid off in FULL before you can modify cards on any subsequent orders.
Should you wish to use a card for a 'one off payment' only without changing the ‘Preferred Card’ on your order - you can do so using the 'Pay Now’ option. When you choose the Pay Now option you will have to untick the box that says "Store card for future use" as you will not be able to store the card on the account.
If a payment for an order fails, we will try other cards on your account, if you do not want the old card charged at all we do recommend removing it as soon as possible.
To add or remove a card from your account:
Log in to your account via www.clearpay.co.uk
Choose - My Account
Click on - Billing (Icon is a credit card)
Click – Add Payment Method OR Remove Card (Please note that you won't be able to remove the preferred card on your account or a card that has associated orders) so if you are trying to remove your current 'preferred card' change this first as well as updating your orders then you will be able to remove the card.
Good to know
When adding a new card to your account, Clearpay will verify it by issuing a temporary small authorisation hold of £3 or less. Authorisation holds are small amounts of money that are never actually charged to your account and should be voided from your payment method within a few business days.