We make more money from people making payments on time than we do from missed payments or late fees.
Late payments are bad for our business and if you miss a payment, you can’t buy anything else with us until your account is settled. That is why we do everything possible to make sure you only buy what you can afford and avoid missing any payments including:
- Our late fees are low and capped at £24 or 25% of the order value, whichever is less so they can’t ever go higher.
- We stop you from purchasing once you’ve missed a payment so you can’t go deeper into debt.
- And we use proprietary technology to stop people purchasing too much – including half of all first-time purchasers and 30 per cent of all purchase attempts.